FAQ
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Find answers to common questions about Shopwave’s platform, deployment, and operations. For anything else, our team is available to support your evaluation.
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Discover the answers to common questions about Shopwave. For more information visit our help section.
What is Shopwave?
Shopwave is a cloud-based omnichannel POS and operations platform for retail and hospitality businesses. It connects in-store sales, online orders, inventory, payments, and fulfilment into one system, so everything stays in sync automatically. Businesses use Shopwave to run multiple channels and locations without juggling disconnected tools.
Who is Shopwave built for?
Shopwave supports businesses from single sites to complex, multi-location operations. The same platform powers simple setups and enterprise estates, adapting as complexity grows without forcing a rebuild.
Do we need to replace our existing systems?
No. Shopwave integrates with the systems you already use, including ecommerce platforms, payments, delivery partners, and back-office tools. It is designed to extend your stack, not replace it.
How does Shopwave integrate with other systems?
Shopwave is API-first and built for open integration. Systems connect through defined interfaces, allowing you to add, change, or remove partners without disrupting operations.
Can Shopwave support multiple sites and formats?
Yes. Shopwave supports multi-site, multi-format operations from a single platform. Menus, pricing, stock, and rules can be managed centrally and applied consistently across locations.
How does Shopwave handle growth and change?
Shopwave is modular by design, allowing new channels, locations, and partners to be added without replatforming. The platform adapts as your operating model evolves.
Who owns the data?
You do. Shopwave does not lock data into proprietary systems and is designed to work with your data and reporting tools.
What support do we get?
Shopwave provides structured onboarding, ongoing support, and access to technical documentation. Enterprise customers also receive dedicated account and implementation support.
What happens if a system goes offline?
Shopwave is designed to keep operations running even if connectivity drops. Stores can continue to trade offline, with orders captured locally and payments batched securely until the connection is restored. Once back online, data syncs automatically without manual recovery.
How long does implementation take?
Implementation time depends on the complexity of your catalogue, integrations, and operating model. Simple setups can be completed in hours or days, while most enterprise implementations are delivered in phases over several weeks, allowing teams to go live quickly and expand safely.
Can we start small and expand later?
Yes. Most customers start with a single use case or location and expand over time. Shopwave is designed for phased rollout, allowing teams to go live quickly and scale safely.
How are upgrades and new features handled?
Updates are delivered centrally and do not require reinstallation at each site. New capabilities can be enabled as needed, without disrupting live operations.
Is Shopwave secure and reliable?
Yes. Shopwave follows enterprise security best practices, with monitored infrastructure, role-based access controls, and auditability built into the platform.
How does pricing work?
Shopwave pricing starts from £99 / $125 / €115 per POS, per month, depending on region. Pricing scales based on modules, integrations, and operational complexity. Enterprise customers receive tailored commercial models aligned to rollout plans, volumes, and support needs.
Where does Shopwave operate?
Shopwave operates across Europe, the Americas, APAC, and the Middle East, supporting multi-language, multi-currency, and local tax requirements. The platform is already live in 40+ countries, with additional regions supported under enterprise agreements.